Before using Giggio, Lucy was spending at least a day every month just scheduling emails and managing enquiries. 'Even though I was copying and pasting the same text, it was really time-consuming,' she says. 'Trying to do that with young kids, especially during wedding season which overlaps with school holidays, was a nightmare.' Giggio solved this by automating her client communications and centralising all admin tasks. 'Now, every Monday morning I check Giggio, send out forms or requests, and that's it. It used to take all day. Now it takes just a couple of hours.'

Lucy is known for being highly communicative with her clients — from congratulatory New Year emails to one-year anniversary messages. 'Clients often say they felt like I was always there for them,' she says. 'But honestly, it's Giggio doing a lot of the work.' By scheduling these touchpoints in advance, Lucy creates a consistent and reliable experience without being constantly tied to her inbox.

One of Lucy's favourite features is invoicing. 'Before Giggio, I was typing up invoices myself. They didn't look great,' she admits. 'Now everything is branded with my logo and signature. It looks professional and polished, even though I'm just a small business.' She's even sent receipts from soft play while the kids run around. 'It's that easy.'

Lucy has become a power user of Giggio's email scheduling feature. 'I check in with couples throughout the booking journey - three months before, eight weeks before, a month before, and even after the wedding. It keeps me top of mind and gives clients reassurance.' These messages have led to glowing reviews. 'People say how looked after they felt. It's made a real difference.'

I never used to follow up on enquiries. Now I do, and I often get responses saying, Thanks for checking in. We've just been busy. That leads to more bookings.' Lucy believes Giggio is a perfect fit for anyone in entertainment. 'I looked at other CRM systems, but they were more geared towards photographers. Giggio is built for musicians, DJs, magicians and anyone working in weddings or events.'